Lone Worker Safety Monitoring
We offer Critical response Lone Worker Safety Monitoring & Remote Worker Safety Monitoring services 24/7 to organisations in Australia & New Zealand.
Lone worker monitoring is vastly different from monitoring of buildings or assets.
Our lone and remote worker safety operators have specific duress alert training, and we have rigid processes in the event of a duress alarm from a Guardian Angel lone worker.
All the duress devices we supply should be worn on the Lone Worker. In the event of a threat, or incident, the wearer is able to alert our 24/7/365 Monitoring Station with a push of a button or if incapacitated, the device man down function will automatically alert us.
Our skilled operators are able to listen to the incident (if the device is voice capable) and locate a user’s whereabouts using the duress device’s GPS.
By listening to and capturing everything that takes place during the incident, our trained monitoring staff can respond appropriately, depending on the severity of the situation – including calling out the emergency services, alerting colleagues/supervisors and archiving recordings as evidence for any legal action.
The Guardian Angel Security monitoring station based in Whanganui, NZ and Victoria Australia, has extensive experience in Lone Worker Monitoring. We have one sophisticated software platform that delivers all the activations, regardless of the device or network it comes in on. Your instructions pop up in front of the operator with clear steps to be taken. Guardian Angel recommended duress devices such as inReach from Garmin and Blackline Safety solutions are integrated via API from the suppliers servers, to the response software. We don’t rely on SMS/emails. So when an SOS is activated on an inReach for example, when it hits the servers in USA, it also hits our response software in NZ.
Our station has solid business contingency plans, including multiple providers for internet, phone and back up power generation. We even have a back up facility in a different city so should there be a disaster and the station has to be evacuated, all signals will be re-directed. We are audited by the government bi-annually to deliver medical alarm monitoring. Your Lone Workers Will Always Be Safe.
What happens in the event of a real life SOS emergency?
Download our API Integration Flyer to learn how API Integration saves lives.
Here’s a few things to consider regarding monitoring of lone workers:
- Every solution should be tested monthly by the operator calling the user. This provides good practise not just for the user, but also for our operators and importantly, it also checks that everything is working how it should. Technology does break sometimes and it’s vital that we know fast before a lone worker needs to rely on it.
- Check that your monitoring station is government-audited to supply medical monitoring.
- Ensure your monitoring station is a professional station with 24/7 staffing and not a customer service station. And that there are team leaders/senior operators supervising each shift.
- The operators should have training specific to managing distress alarms.
- The monitoring station should have solid business contingencies in place such as back up phone, power and internet and a back up station should they need to evacuate their building.
- Good automated exception reporting makes managing compliance and solution use easy.
Relevant Resources
Embracing Excellence: Guardian Angel Safety’s Integrated Approach to Monitoring
Guarding your workers so they are never alone. At Guardian Angel Safety, our integrated approach to monitoring, in collaboration with top-tier monitoring stations like Alarm Watch and ESS, is a testament to our commitment to reliable safety, with no compromises.
6 Questions to ask before hiring a lone worker monitoring service.
Are you looking for a lone worker monitoring service? We help organisations like yours in New Zealand & Australia keep track of their staff when
What Is Critical Response Monitoring?
We are here to help when you need lone worker monitoring. As well as all of the high-tech hardware we supply to protect Lone Workers,
Our clients include
Delivering Lone Worker solutions for leading brands
Frequently asked questions
- All Guardian Angel alerts are received by our A1 graded in country monitoring station as a Priority 1 alert.
- When an alert is received, the allocated monitoring operator is linked to the device on its mapping/location platform and also to Guardian Angel Portal so they can see who is assigned to the device, and what steps you have instructed us to follow. A second operator also joins a verified incident call so that one operator can stay on the call with the worker, and the second operator is calling emergency services and other contacts in the Organisation who you have asked us to contact. The incident will not be closed until the worker has help with them or the incident has been resolved. They will not be alone until we know they are safe.
- Operators are trained to handle emergency response for lone workers and coordinate help via your escalation plan and emergency services.
- API Integrations with all our solutions ensure alerts are received in real-time with real time location and event tracking. We also receive email/sms alerts as a back-up.
- Knowing your solution will work in a real event is vital. All our duress device users are contacted by one our operators monthly to test their device with test results recorded in Guardian Angel Portal so that you can run reports as required and check for compliance. Many of our customers include these reports in their monthly board pack.
- Relying on SMS/email or portal monitoring exposes you to missed alerts and slow response times. Our A1 Graded stations are ISO certified and have all the business contingencies in place including back up power, phone lines and internet.
- All operators are Police vetted and fully trained in emergency response. Additionally, Guardian Angel have lone and remote worker specific processes and training in place. Our processes include teaming our operators up. One operator stays on the phone call/messaging with our lone worker while Operator 2 contacts emergency services and your escalations. Operator 1 stays with your worker until help is at hand ensuring they are not alone.
- Attempting in-house monitoring also places the responsibility of critical emergency response on your employees, exposing your organisation to a higher risk of human error which can lead to psychosocial harm, stress to your employees, and distraction from their core duties.
Our monitoring stations hold:
A1 Grading under AS2201.2:2022
ISO9001:2015 Quality Management
Ongoing training and full business continuity contingencies
Regular internal audits conducted by Guardian Angel Safety to ensure compliance, performance, and continuous improvement.
- Yes. All cellular lone worker safety devices support two-way voice, allowing operators to assess the situation, provide guidance, and stay on the line until help arrives – which can be lifesaving in high-risk incidents.
- All satellite devices offer two-way messaging, which still allows operators to give instructions and coordinate a response when voice isn’t available. It also provides critical evidence for potential legal proceedings and post event analysis and learnings.
- Response times depend on location, local emergency services, and the nature of the incident, which are outside our control.
- However, Guardian Angel monitoring operators follow strict protocols to ensure help is requested and coordinated as quickly as possible:
- Two operators’ team up to monitor the alert and locate the device.
- They contact the user immediately via message or call if possible.
- Emergency services are dispatched without delay, even if the user cannot be reached.
- Escalation contacts are informed and kept up to date until help arrives.
- Operators remain engaged with the user, Emergency Services and your organisation throughout, providing real-time updates and coordinating until the situation is resolved.
- While we cannot guarantee exact police arrival times, our system and trained operators maximise the chances of rapid response, minimise delays, and ensure your staff are continuously monitored and supported.
Your Lone Workers will always be safe
We care about lone worker safety. Get in touch to discuss how our our fail-proof monitoring will protect your people.