What Is Critical Response Monitoring?

As well as all of the high-tech hardware we supply to protect Lone Workers, including Blackline Safety and Garmin inReach, we also provide solutions with a very human touch.  That includes critical response monitoring, and although you may have a broad notion of what it means, we thought we’d give you an in-depth look at this critical service – after all, it can save lives.

Our operators have specific duress alert training. They hear and capture data when something happens and they know exactly what to do. Depending on the severity of the situation, they may respond in any number of ways: a call to emergency services, alerting colleagues/supervisors, or even archiving recordings as evidence for potential legal action are just a few of the steps they will take.

Guardian Angel Safety has monitoring centres based in New Zealand and Australia. The operators working in these centres have extensive experience in lone worker monitoring, and if something went wrong, they’re the sort of people you’d want on your side. They’re helped by our sophisticated software platform that delivers all activations, regardless of the device or network it comes in on. 

It’s a case of the best people combined with the best products to reach the best possible outcome. Guardian Angel Safety’s recommended duress devices i.e. inReach from Garmin and Blackline Safety Solutions, are integrated via API from the supplier’s servers to the response software. We are not at the mercy of unreliable SMS or emails; when an SOS is activated on inReach for example, it hits Garmin’s servers in the USA at the same time it hits our response software in New Zealand and Australia. The same applies to Blackline Safety in Canada.

When considering lone worker monitoring, the following things need to be taken into consideration. If the company providing this vital service isn’t able to satisfy you in the following areas, then the safety of your lone workers is severely compromised:

  • The operator should call the user every month to test the solution. This allows the user to become more comfortable using the device and confirms that everything is working as it should.  
  • Check your monitoring centre is government audited to supply medical monitoring.
  • Ensure your monitoring centre is an actual centre with 24/7 staffing by trained operators instead of a customer service centre. Plus, team leaders and senior operators should be supervising each shift.
  • Operators should have training specific to managing distress alarms.
  • The centre should have contingencies including backup phone, power and internet and a backup centre should they need to evacuate their building.
  • Check your monitoring centre is government audited to supply medical monitoring, or is a graded centre.
  • The centre should be using integrated signals from the solutions – not a bunch of monitor screens all open for a bunch of different solutions or relying on emails in an inbox
  • The monitoring should be done “in country” to ensure a fast reliable response from Emergency Services
  • The centre should have a DDI into the emergency communications centre.

 

You won’t be surprised to read that Guardian Angel Safety can tick all those boxes. We don’t leave anything to chance, so if you want critical response monitoring for your lone workers that is as close to flawless as you can get, contact us today.

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