How to evaluate lone & remote worker solutions guide

Lone & Remote Worker Solutions Buyers Guide

A guide to selecting the right solution for your organisations.

Our Critical Response Solutions

Lone worker Apps and Devices

Lone Worker Apps & Devices

We work with globally established proven hardware manufacturers.

Network

Network

Network saturation assessment of your staff operating areas.

Lone worker monitoring

Lone Worker Monitoring

We provide 24/7 Support & Alert Monitoring of your lone workers.

Lone worker safety consultancy

Lone Worker Safety Consultancy

Industry-leading suite of service programs and interactive training.

Our Mission

We take our responsibility for the safety of lone workers very seriously and are on a mission to make Australia and New Zealand safer places to work.

Our team has spent over 12 years working with GPS solutions in a Health and Safety application. We work with clients from Government to SMEs on a variety of networks and risk environments.

We always begin our journey with you with questions: “Who are your people?  What are they doing? Where are they working? When are they working?”. Then we can guide you towards the best fit for purpose device, process and response.

We see solutions fail time and again due to the focus being on the “gadget” instead of the person. Gadgets don’t save people… people do!   Our passion is people and their safety using the best globally available technology. Guardian Angel Security will ensure your solution is the safest one.

Watch our video below to learn more about our Lone and Remote Worker Safety Solutions.

One size doesn't fit all

Not all solutions are made equal and at Guardian Angel we can guide you with impartial, evidence based advice to get the right fit for your Lone Workers.

Find out how our solutions work in real life incidents.

Your safety is what matters

Let us give you peace of mind that you have handed this project to the industry experts. 

People who know all the solutions on the market and will ensure you end up with the correct one, and will take the time to assess the risks the processes and escalations.

A seamless delivery of a solution that will keep delivering. 

We will make sure that the solution you choose is going to do the absolute best it can to keep them safe.

We will talk to them, find out what their fears are, what they have to deal with, where they go, how they move, who will respond, what will work for them and then find the solution that they will use, and will work in their environment.

Not just today, but for as long as you and they need us. That’s our promise. Your staff safety is our business.​

Proud to be trusted by the following clients

Delivering Lone Worker solutions for leading brands

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“How to Evaluate Lone & Remote Worker Solutions”. Learn how to select the right devices, monitoring & get clarity on the best lone & remote worker solutions for your organisations needs.

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Lone Worker risk assessment

Identifying an effective Lone Worker management solution can be daunting. Our Lone Worker Risk Assessment helps you cut through the noise. Get a better idea of your lone worker risks.

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Lone Worker Safety Solutions Audit

Because we don’t know each other yet we have designed a quick lone worker safety audit. This lets us get to know you better and answer any questions you may have.

Frequently asked questions

What is a lone worker safety device?

A lone worker safety device is a wearable or app designed to protect people working alone. Key features include:

  • Emergency alerts & communication: SOS button or automatic alerts (e.g., fall detection) connect workers to a monitoring center via cellular or satellite.
  • Real-time GPS tracking: Sends location updates so responders know exactly where the worker is—even indoors or in low-signal areas.
  • Advanced safety features: Options like geofencing, indoor beacons, and gas monitoring for added protection.
  • Durable & integrated: Built for tough environments, configurable remotely, and linked to 24/7 monitoring with clear escalation procedures.
Do you provide training for staff?
  • Yes. We deliver comprehensive user and administrator training, including refresher sessions. We provide all the training material include cheat sheets and full manuals. Feedback consistently highlights that our training is clear, easy to follow, and confidence-building. We recommend 6 monthly refresher training to keep staff engaged with the solution and to capture new staff. We can deliver training online or in person, and can also accommodate a train the trainer option.
How is support handled?
  • All support calls and emails are managed via Zendesk, a global leading support platform. This ensures nothing is missed, updates are clear, and end users are fully informed throughout resolution. Support@guardianangelsafety.co
Do devices work in areas without cell coverage?

For outdoor areas with no cell cover, we offer satellite-based solutions like the Garmin and Blackline devices. For indoor and/or multi-storey buildings, we provide Blackline G7 bridges with G7X pendants, and indoor locating beacons to ensure accurate location in large indoor spaces.

Do you offer purchase or lease options?
  • Yes, we offer both. You can buy devices outright or lease them depending on what suits your budget and project duration.
Are there any discounts for bulk purchases?
  • Yes, volume discounts and non for profit organisations discounts are available. We also run limited-time promotions – speak with our sales team to see what’s current. Info@guardianangelsafety.co
What is included in the recurring fee?

The fee covers:

  • Device Plan – All satellite and/or cellular data (no overages)
  • Mapping Platform License (Guardian Everywhere, Halo, Blackline Live, Zepcam Manager)
  • Guardian Angel Monitoring service – Full API integration for 24/7 real-time alerting
  • Option available to self-monitor
  • Monthly device testing and reporting.
  • Guardian Angel Portal (on your chosen subscription plan) – default free option is view only.
  • All Guardian Angel Portal subscriptions includes monthly support allowances and discounted training.
Does every device have an ongoing fee?

Yes, all devices require a recurring subscription, which covers network connectivity, access to the mapping platform, and Guardian Angel monitoring. If you choose to self-monitor in-house, you can skip our monitoring service, but the device plan and platform fees will still apply to keep your team connected and your devices operational.

Can we trial the lone worker safety devices before purchasing?

Yes. We encourage trials for organisations planning a full team rollout, so your staff can experience the devices in their real work environment before committing. It’s important to have a clear objective for your trial. What does a successful trial look like? And to ensure if success criteria is met, you have budget available. This ensures the trial is meaningful and reflective of your operational and safety needs. Your trial staff will continue to be engaged knowing they contributed to the safety outcomes for themselves and their colleagues with real results (solution implementation).

Can you share examples of Guardian Angel in action?

Yes. For instance:

  • Women’s refugee clients experiencing domestic abuse, who have used the panic button in serious harm incidents.
    Watch videos here.
  • Animal Control Officer Jon Smith faced threats multiple times; the GPS and live voice call allowed Police to locate and protect him.
    Read case study.
  • Library staff have used devices to manage violent or medical emergencies, allowing Police and operators to respond quickly.
    Read case study.

In every case, operators stayed on the line, coordinating help and keeping staff calm – outcomes which would not have been possible with just a phone.

I have a GPS solution in my vehicle – is that enough?

While a vehicle GPS solution can track the location of the vehicle itself, it does not provide personal safety monitoring for your staff when they are outside the vehicle, performing fieldwork, or in high-risk situations. From a health and safety perspective, relying solely on vehicle tracking leaves workers vulnerable to incidents such as medical emergencies, slips, falls, assaults, or duress situations, which may go unnoticed until it’s too late.
Dedicated personal lone worker devices provide real-time SOS alerts, automated alerting like fall detection and no movement, and duress reporting directly linked to 24/7 operating monitoring station. This ensures immediate response, reduces risk of harm, and helps your organisation meet duty-of-care obligations to protect employees wherever they work. We do offer vehicle critical alert monitoring such as impact/roll over/SOS through our A1 Graded in country monitoring stations. 

Please get in touch for guidance and impartial, evidence-based advice to make the responsible choice for the safety of your Lone Workers.