What is a lone worker safety device?

A lone worker safety device is a wearable or app designed to protect people working alone. Key features include emergency alerts and communication with SOS button or automatic alerts like fall detection that connect workers to a monitoring center via cellular or satellite, real-time GPS tracking that sends location updates so responders know exactly where the worker is, advanced safety features like geofencing and indoor beacons, and durable integration built for tough environments linked to 24/7 monitoring with clear escalation procedures.

Do devices work in areas without cell coverage?

Yes. For outdoor areas with no cell coverage, Guardian Angel offers satellite-based solutions like Garmin and Blackline devices. For indoor and multi-storey buildings, we provide Blackline G7 bridges with G7X pendants and indoor locating beacons to ensure accurate location in large indoor spaces.

How does Guardian Angel monitoring work?

All Guardian Angel alerts are received by our A1 graded in-country monitoring station as Priority 1 alerts. When an alert is received, operators link to the device location platform and Guardian Angel Portal to see who is assigned and follow your escalation instructions. Two operators team up - one stays on the call with the worker while the second contacts emergency services and your organization contacts. The incident is not closed until the worker has help or the situation is resolved.

Why choose Guardian Angel monitoring instead of in-house?

Our A1 Graded monitoring stations are ISO certified with business contingencies including backup power, phone lines, and internet. All operators are police vetted and trained in emergency response with specialized lone worker protocols. In-house monitoring places critical emergency response responsibility on employees, increasing risk of human error, psychosocial harm, and distraction from core duties.

What is the Guardian Angel Portal and what does it do?

Guardian Angel Portal is your secure hub for managing all devices, users, escalation contacts, and response instructions. You can tailor alert response protocols including duress codes, gate codes, and health details. It maintains records of monthly device tests and full audit trails for compliance with comprehensive reporting. The portal makes data maintenance easy with unlimited staff access and API integration options for HR system automation.

Can a phone replace a lone worker safety device?

The Health and Safety at Work Act requires providing effective means of communication. If a worker cannot safely make a phone call during an incident, unlock their screen, dial emergency services, and communicate their location and situation details, they need a standalone duress device. Features like fall detection, no-motion alerts, and auto-dial to professional monitoring with GPS location provide protection that phones cannot match, especially in remote areas without cell coverage.

Do you provide training for staff?

Yes. Guardian Angel delivers comprehensive user and administrator training including refresher sessions. All training materials including cheat sheets and full manuals are provided. Training can be delivered online or in person with train-the-trainer options available. Six-monthly refresher training is recommended to keep staff engaged and capture new employees.

What is included in the recurring fee?

The recurring fee covers: device plan with all satellite and cellular data with no overages, mapping platform license access, Guardian Angel 24/7 monitoring service with full API integration (or self-monitoring option), monthly device testing and reporting, Guardian Angel Portal access on your chosen subscription plan, and included monthly support allowances with discounted training.

What is a lone worker safety device?

A lone worker safety device is a wearable or app designed to protect people working alone. Key features include: Emergency alerts & communication : SOS button or automatic alerts (e.g., fall detection) connect workers to a monitoring center via cellular or satellite. Real-time GPS tracking : Sends location updates so responders know exactly where the worker is—even indoors or in low-signal areas. Advanced safety features : Options like geofencing, indoor beacons, and gas monitoring for added protection. Durable & integrated : Built for tough environments, configurable remotely, and linked to 24 7 monitoring with clear escalation procedures.

Do you provide training for staff?

Yes. We deliver comprehensive user and administrator training, including refresher sessions. We provide all the training material include cheat sheets and full manuals. Feedback consistently highlights that our training is clear, easy to follow, and confidence-building. We recommend 6 monthly refresher training to keep staff engaged with the solution and to capture new staff. We can deliver training online or in person, and can also accommodate a train the trainer option.

How is support handled?

All support calls and emails are managed via Zendesk, a global leading support platform. This ensures nothing is missed, updates are clear, and end users are fully informed throughout resolution.

Do devices work in areas without cell coverage?

For outdoor areas with no cell cover, we offer satellite-based solutions like the Garmin and Blackline devices. For indoor and or multi-storey buildings, we provide Blackline G7 bridges with G7X pendants, and indoor locating beacons to ensure accurate location in large indoor spaces.

Do you offer purchase or lease options?

Yes, we offer both. You can buy devices outright or lease them depending on what suits your budget and project duration.

Are there any discounts for bulk purchases?

Yes, volume discounts and non for profit organisations discounts are available. We also run limited-time promotions - speak with our sales team to see what’s current.

What is included in the recurring fee?

The fee covers: Device Plan - All satellite and or cellular data (no overages)Mapping Platform License (Guardian Everywhere, Halo, Blackline Live, Zepcam Manager)Guardian Angel Monitoring service - Full API integration for 24 7 real-time alertingOption available to self-monitorMonthly device testing and reporting.Guardian Angel Portal (on your chosen subscription plan) – default free option is view only.All Guardian Angel Portal subscriptions includes monthly support allowances and discounted training.

Does every device have an ongoing fee?

Yes, all devices require a recurring subscription, which covers network connectivity, access to the mapping platform, and Guardian Angel monitoring. If you choose to self-monitor in-house, you can skip our monitoring service, but the device plan and platform fees will still apply to keep your team connected and your devices operational.

Can we trial the lone worker safety devices before purchasing?

Yes. We encourage trials for organisations planning a full team rollout, so your staff can experience the devices in their real work environment before committing. It’s important to have a clear objective for your trial. What does a successful trial look like? And to ensure if success criteria is met, you have budget available. This ensures the trial is meaningful and reflective of your operational and safety needs. Your trial staff will continue to be engaged knowing they contributed to the safety outcomes for themselves and their colleagues with real results (solution implementation).

Can you share examples of Guardian Angel in action?

Yes. For instance: Women’s refugee clients experiencing domestic abuse, who have used the panic button in serious harm incidents. Animal Control Officer Jon Smith faced threats multiple times; the GPS and live voice call allowed Police to locate and protect him. Library staff have used devices to manage violent or medical emergencies, allowing Police and operators to respond quickly. In every case, operators stayed on the line, coordinating help and keeping staff calm - outcomes which would not have been possible with just a phone.

I have a GPS solution in my vehicle – is that enough?

While a vehicle GPS solution can track the location of the vehicle itself, it does not provide personal safety monitoring for your staff when they are outside the vehicle, performing fieldwork, or in high-risk situations. From a health and safety perspective, relying solely on vehicle tracking leaves workers vulnerable to incidents such as medical emergencies, slips, falls, assaults, or duress situations, which may go unnoticed until it’s too late. Dedicated personal lone worker devices provide real-time SOS alerts, automated alerting like fall detection and no movement, and duress reporting directly linked to 24 7 operating monitoring station. This ensures immediate response, reduces risk of harm, and helps your organisation meet duty-of-care obligations to protect employees wherever they work. We do offer vehicle critical alert monitoring such as impact roll over SOS through our A1 Graded in country monitoring stations.

Expert Knowledge Base

Lone Worker Safety Questions, Answered.

Expert guidance on WHS and HSWA obligations, satellite technology, risk assessment, and lone worker protection across Australia and New Zealand.

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How Do I Assess Communication Risks for Lone Workers in Remote Areas?

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Can a Lone Worker Safety Device Work Without Wi-Fi or Mobile Data?

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What Is the Role of a Monitoring Centre vs Internal Supervision for Lone Workers in NZ?

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What Emergency Response Time Standards Apply to Lone Worker Monitoring in Australia?

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What Is a Lone Worker Policy in Australia?

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All Questions

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Understanding the Legal Framework A lone worker policy in New Zealand sits within the obligations set out under the Health and Safety at Work Act 2015 (HSWA). WorkSafe NZ expects PCBUs (persons conducting a business or undertaking) to eliminate or...

Policy & Compliance

When a worker is unreachable, so is your duty of care. Across Australia and New Zealand, organisations are increasingly exposed when relying on mobile phone coverage in remote work scenarios – a reliance that fails the moment a signal drops....

Devices & Hardware

A checklist alone won’t raise an alarm when a New Zealand worker is unresponsive in a remote location. The HSWA 2015 places a clear duty on PCBUs to ensure the health and safety of their workers, and that extends to...

Policy & Compliance

A delayed response to a fall can turn a serious incident into a fatality, and in Australia and New Zealand, employers are legally obligated to provide a safe working environment for all staff – including those working remotely or in...

Devices & Hardware

A dropped signal is a dropped lifeline, and in Australia and New Zealand, that can expose your organisation to significant liability under WHS and HSWA legislation. Lone workers are statistically more vulnerable to incidents, and relying on a mobile phone...

Monitoring & Response

When a worker is unreachable, a GPS signal is useless. Across Australia and New Zealand, we’ve seen too many instances where reliance on cellular GPS tracking leaves workers exposed when they move outside network coverage – and the consequences for...

Connectivity & Coverage

When a worker is unreachable, a policy document offers no protection. Across Australia and New Zealand, we’ve seen too many incidents where a lost signal meant a lost worker – and a significant liability exposure for the organisation. Both the...

Connectivity & Coverage

A delayed response to a lone worker emergency isn’t just a compliance failure – it’s a life-threatening risk. Across Australia and New Zealand, organisations are legally obligated to provide a safe working environment, and that extends to those working remotely...

Monitoring & Response

A delayed response to a medical emergency for a lone worker in New Zealand isn’t just a failure of process – it’s a failure of duty of care. Across our work with New Zealand organisations, we’ve seen the devastating consequences...

Monitoring & Response

Understanding the Legal Framework A lone worker policy is a formal workplace document that outlines how an organisation identifies, manages, and responds to the risks faced by employees who work without direct supervision. Under Australia’s Work Health and Safety (WHS)...

Policy & Compliance

Expert Knowledge Base

Lone Worker Safety Questions, Answered.

Expert guidance on WHS and HSWA obligations, satellite technology, risk assessment, and lone worker protection across Australia and New Zealand.

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What's the difference between a man down alert and a duress alarm under Australian WHS legislation?

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Is there a lone worker app my employees can use on their phone to stay safe in Australia?

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What are the penalties for failing to protect lone workers under Australian WHS law?

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Do I need to provide my staff with a lone worker alarm under Australian WHS laws?

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Can I monitor my remote workers in real time using a lone worker safety app in Australia?

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How does a lone worker check-in app work for staff spread across multiple Australian sites?

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Who is considered a lone worker under Australian workplace health and safety law?

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Which industries in Australia are required to provide duress alarms for staff working alone?

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All Questions

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What's the difference between a man down alert and a duress alarm under Australian WHS legislation?A man down alert is triggered automatically when a device detects a fall or lack of movement[cite: 42]. A duress alarm is manually activated by...

Man Down

Is there a lone worker app my employees can use on their phone to stay safe in Australia?Yes. Lone worker safety apps for Australian employees run on iOS and Android smartphones and typically include GPS monitoring, check-in schedules, man down...

Solutions & Apps

What are the penalties for failing to protect lone workers under Australian WHS law?Failing to meet duty of care can result in penalties of up to $3 million for companies and $600,000 plus imprisonment for individuals[cite: 474]. Even lesser breaches...

Policy & Compliance

Can my employees trigger a silent duress alert if they feel unsafe while working alone in Australia?Yes. A silent alert lets a worker signal danger without drawing attention[cite: 670]. This is critical in roles where an audible alarm could escalate...

Duress

Do I need a lone worker policy to comply with Australian WHS legislation?Yes. Australian WHS legislation requires documented safety procedures for hazardous situations[cite: 456]. A policy demonstrates you have identified risk, consulted workers, and implemented controls [cite: 457].Why a Written...

Policy & Compliance

Which industries in Australia are required to provide duress alarms for staff working alone?While not mandatory by industry list, duress alarms are expected in sectors with high aggression risk, such as health, retail, real estate, and social work [cite: 688].Industries...

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Who is considered a lone worker under Australian workplace health and safety law?Under Australian WHS law, a lone worker is generally defined as anyone who works without close or direct supervision[cite: 332]. This includes remote field workers, retail staff closing...

General

Can I monitor my remote workers in real time using a lone worker safety app in Australia?Yes. Lone worker safety apps provide real-time GPS tracking and status visibility for remote workers across Australia[cite: 241]. Managers can see worker locations, check-in...

Solutions & Apps

How does a lone worker check-in app work for staff spread across multiple Australian sites?A lone worker check-in app prompts workers to confirm they're safe at set intervals[cite: 259]. If a worker misses a check-in, the system escalates through nominated...

Solutions & Apps

Do I need to provide my staff with a lone worker alarm under Australian WHS laws?Australian WHS law doesn't specify a lone worker alarm by name, but it does require employers to eliminate or minimise risks to workers in isolation[cite:...

Devices & Hardware

Expert Knowledge Base

Lone Worker Safety Questions, Answered.

Expert guidance on WHS and HSWA obligations, satellite technology, risk assessment, and lone worker protection across Australia and New Zealand.

⚲

Is there a lone worker app my employees can use on their phone to stay safe in New Zealand?

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What's the difference between a man down alert and a duress alarm under the NZ Health and Safety at Work Act?

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Can I monitor my remote workers in real time using a lone worker safety app in New Zealand?

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Do I need to complete a risk assessment before allowing my staff to work alone in New Zealand?

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Who is considered a lone worker under the New Zealand Health and Safety at Work Act?

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What are my obligations as an employer if my staff work alone in New Zealand?

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What are the laws in New Zealand for employees who work alone?

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What is a man down alarm and is it required for lone workers under New Zealand health and safety law?

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All Questions

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Is there a lone worker app my employees can use on their phone to stay safe in New Zealand?Yes. Lone worker safety apps available in New Zealand run on standard iOS and Android smartphones and include GPS tracking, timed check-ins,...

Solutions & Apps

What's the difference between a man down alert and a duress alarm under the NZ Health and Safety at Work Act?A man down alert is triggered automatically when a device detects incapacitation[cite: 95]. A duress alarm is manually triggered by...

Man Down

How does a lone worker check-in app work for staff spread across multiple sites in New Zealand?A lone worker check-in app prompts workers at set intervals to confirm they're safe[cite: 312]. If there's no response, the system escalates[cite: 313]. A...

Solutions & Apps

Can my employees legally refuse to work alone under New Zealand workplace safety laws?Yes. Under the HSWA 2015, New Zealand workers have the right to cease or refuse work they reasonably believe poses a serious risk to their health or...

General

Can I monitor my remote workers in real time using a lone worker safety app in New Zealand?Yes. Lone worker safety apps provide New Zealand employers with a live dashboard showing worker location, check-in status, and active alerts[cite: 295]. If...

Solutions & Apps

Who is considered a lone worker under the New Zealand Health and Safety at Work Act?Under NZ's Health and Safety at Work Act 2015, a lone worker is generally anyone who works without close supervision or in isolation from other...

General

What are my obligations as an employer if my staff work alone in New Zealand?Under the HSWA 2015, employers must identify and manage risks to lone workers, including risk assessments, appropriate monitoring, and emergency response plans[cite: 402]. Workers must be...

General

Do I need to complete a risk assessment before allowing my staff to work alone in New Zealand?Yes. The HSWA 2015 requires employers to manage risks systematically, beginning with identifying hazards[cite: 597]. WorkSafe NZ expects a documented assessment for isolation...

Risk Assessment & Planning

What is a man down alarm and is it required for lone workers under New Zealand health and safety law?A man down alarm automatically detects when a worker falls or becomes unresponsive and raises an alert without the worker needing...

Man Down

What are the penalties for failing to protect lone workers under New Zealand health and safety law?Penalties for serious breaches can reach $3 million for organisations and $600,000 plus imprisonment for individuals[cite: 526]. Employers face prosecution and civil liability [cite:...

Policy & Compliance

Halo App & Interface with Meitrack Devices

Garmin Devices & Everywhere App on Guardian Everywhere Hub

Blackline Devices & App on Blackline Live

Zepcam T3 Body Cam

Secure Data Management on Guardian Angel Portal

Safe Trips

Monitoring & Response

Knowledge Base

Lone Worker Safety Questions, Answered.

Lone Worker Safety Questions, Answered.

Lone Worker Safety Questions, Answered.