Guardian Angel, like every other business in NZ and around the world will need to think fast and smart about how we don’t just survive but thrive in the new world. Part of this is exploring new technology and how we make sure our customers remain happy with us, and our service.
To that end, we are proud to introduce you to Zendesk. In order to streamline our support processes, Guardian Angel have implemented Zendesk, a customer support management system. We have introduced a new support email address and phone number, which you can view in the graphic below.
Please start using these new details as this will ensure that any support you require will be prioritised and dealt with efficiently.
Zendesk provides us with improved metrics to better understand our customers requirements.
We’re excited to use this product to continue our commitment to superior customer service. When you first use the support email address you will get an opportunity to set up an account and password in our system. This will allow you to login at any time and see the status of any open support tickets. We welcome your feedback as we implement this new system, please do let us know if there are any issues or how we can improve this further.