Women’s Refuge Videos
Welcome to our Guardian Angel Women’s Refuge Videos chat resource page. Here, you’ll find a collection of short, informative videos that showcase how our solutions can enhance safety for your organization’s lone and remote workers
How does testing a safety device build trust?
Why do we test Guardian Angel lone worker pendants every month?
Guardian Angel client Terri from Women’s Refuge explains that monthly testing confirms the device works and reassures users that there’s a real operator ready to respond. This simple step provides confidence and allows clients to go about their day knowing they are safe.
What difference does trust make in safety?
When users trust the lone worker device, they feel safer when they go about their day. According to Women’s Refuge, a trusted service encourages women to feel safe, engage with the service, and return for support when risks escalate. Trust and confidence in the pendant directly improve their safety.
What happens when a safety system fails?
What was the incident that prompted Women’s Refuge to seek a new duress device provider?
A woman activated her pendant, but the monitoring operator spoke to the perpetrator instead. No follow-up occurred, and the woman was kidnapped. This failure escalated the risk, highlighting the need for a service that could truly be trusted.
Why is response and care after an activation more important than the device itself?
Is a panic alarm just about technology or is the response behind it what matters most?
Women’s Refuge shares that smooth, reliable testing and responsive follow-up builds client confidence in the device. Without these steps, trust is broken, and safety is compromised.
How can freedom and safety coexist?
How can women feel safe while living a normal life outside their home?
Traditional in-home alarms only work indoors. With Guardian Angel pendants, clients can go about their daily activities—school runs, shopping, doctor visits—while remaining safe. This empowers them to maintain independence and care for their children.
How do staff stay safe while helping others?
Can a safety device protect even the people responding to incidents?
During a high-risk callout, Women’s Refuge support staff activated their pendants. Operators coordinated police response, stayed on the line, and used GPS tracking to ensure everyone was kept informed as the incident progressed and that they were all safe.
What is the role of human care in safety?
Is safety just about technology, or is the follow-up just as critical?
Women’s Refuge describes the next-day check-in calls after live events as “better care than anywhere else,” providing peace of mind and confidence that someone always has their back.
How do shared values strengthen a safety partnership?
Can a service provider feel like an extension of your team?
Women’s Refuge emphasises that Guardian Angel’s team shares their values, understands the family violence context, and operates with empathy—not as a transactional business. This alignment builds trust and ensures safety is taken seriously and that learnings are shared with constant improvements explored collaboratively
What happens when a provider doesn’t meet your standards?
Women’s Refuge describes how they recognised gaps in follow-up and testing accuracy. These issues signalled that the provider couldn’t safely support their clients, prompting them to seek a better solution.
How does trust in the safety duress device extend to the whole family?
Should children be included in the use of duress devices?
They explain that older children who can emotionally handle the responsibility are sometimes included. The tool is simple to use, giving families an option that feels safe and practical.