What is a lone worker safety device?

A lone worker safety device is a wearable or app designed to protect people working alone. Key features include emergency alerts and communication with SOS button or automatic alerts like fall detection that connect workers to a monitoring center via cellular or satellite, real-time GPS tracking that sends location updates so responders know exactly where the worker is, advanced safety features like geofencing and indoor beacons, and durable integration built for tough environments linked to 24/7 monitoring with clear escalation procedures.

Do devices work in areas without cell coverage?

Yes. For outdoor areas with no cell coverage, Guardian Angel offers satellite-based solutions like Garmin and Blackline devices. For indoor and multi-storey buildings, we provide Blackline G7 bridges with G7X pendants and indoor locating beacons to ensure accurate location in large indoor spaces.

How does Guardian Angel monitoring work?

All Guardian Angel alerts are received by our A1 graded in-country monitoring station as Priority 1 alerts. When an alert is received, operators link to the device location platform and Guardian Angel Portal to see who is assigned and follow your escalation instructions. Two operators team up - one stays on the call with the worker while the second contacts emergency services and your organization contacts. The incident is not closed until the worker has help or the situation is resolved.

Why choose Guardian Angel monitoring instead of in-house?

Our A1 Graded monitoring stations are ISO certified with business contingencies including backup power, phone lines, and internet. All operators are police vetted and trained in emergency response with specialized lone worker protocols. In-house monitoring places critical emergency response responsibility on employees, increasing risk of human error, psychosocial harm, and distraction from core duties.

Can a phone replace a lone worker safety device?

The Health and Safety at Work Act requires providing effective means of communication. If a worker cannot safely make a phone call during an incident, unlock their screen, dial emergency services, and communicate their location and situation details, they need a standalone duress device. Features like fall detection, no-motion alerts, and auto-dial to professional monitoring with GPS location provide protection that phones cannot match, especially in remote areas without cell coverage.

Do you provide training for staff?

Yes. Guardian Angel delivers comprehensive user and administrator training including refresher sessions. All training materials including cheat sheets and full manuals are provided. Training can be delivered online or in person with train-the-trainer options available. Six-monthly refresher training is recommended to keep staff engaged and capture new employees.

What is included in the recurring fee?

The recurring fee covers: device plan with all satellite and cellular data with no overages, mapping platform license access, Guardian Angel 24/7 monitoring service with full API integration (or self-monitoring option), monthly device testing and reporting, Guardian Angel Portal access on your chosen subscription plan, and included monthly support allowances with discounted training.

What is a lone worker safety device?

A lone worker safety device is a wearable or app designed to protect people working alone. Key features include: Emergency alerts & communication : SOS button or automatic alerts (e.g., fall detection) connect workers to a monitoring center via cellular or satellite. Real-time GPS tracking : Sends location updates so responders know exactly where the worker is—even indoors or in low-signal areas. Advanced safety features : Options like geofencing, indoor beacons, and gas monitoring for added protection. Durable & integrated : Built for tough environments, configurable remotely, and linked to 24 7 monitoring with clear escalation procedures.

Do you provide training for staff?

Yes. We deliver comprehensive user and administrator training, including refresher sessions. We provide all the training material include cheat sheets and full manuals. Feedback consistently highlights that our training is clear, easy to follow, and confidence-building. We recommend 6 monthly refresher training to keep staff engaged with the solution and to capture new staff. We can deliver training online or in person, and can also accommodate a train the trainer option.

How is support handled?

All support calls and emails are managed via Zendesk, a global leading support platform. This ensures nothing is missed, updates are clear, and end users are fully informed throughout resolution.

Do devices work in areas without cell coverage?

For outdoor areas with no cell cover, we offer satellite-based solutions like the Garmin and Blackline devices. For indoor and or multi-storey buildings, we provide Blackline G7 bridges with G7X pendants, and indoor locating beacons to ensure accurate location in large indoor spaces.

Do you offer purchase or lease options?

Yes, we offer both. You can buy devices outright or lease them depending on what suits your budget and project duration.

Are there any discounts for bulk purchases?

Yes, volume discounts and non for profit organisations discounts are available. We also run limited-time promotions - speak with our sales team to see what’s current.

What is included in the recurring fee?

The fee covers: Device Plan - All satellite and or cellular data (no overages)Mapping Platform License (Guardian Everywhere, Halo, Blackline Live, Zepcam Manager)Guardian Angel Monitoring service - Full API integration for 24 7 real-time alertingOption available to self-monitorMonthly device testing and reporting.Guardian Angel Portal (on your chosen subscription plan) – default free option is view only.All Guardian Angel Portal subscriptions includes monthly support allowances and discounted training.

Does every device have an ongoing fee?

Yes, all devices require a recurring subscription, which covers network connectivity, access to the mapping platform, and Guardian Angel monitoring. If you choose to self-monitor in-house, you can skip our monitoring service, but the device plan and platform fees will still apply to keep your team connected and your devices operational.

Can we trial the lone worker safety devices before purchasing?

Yes. We encourage trials for organisations planning a full team rollout, so your staff can experience the devices in their real work environment before committing. It’s important to have a clear objective for your trial. What does a successful trial look like? And to ensure if success criteria is met, you have budget available. This ensures the trial is meaningful and reflective of your operational and safety needs. Your trial staff will continue to be engaged knowing they contributed to the safety outcomes for themselves and their colleagues with real results (solution implementation).

Can you share examples of Guardian Angel in action?

Yes. For instance: Women’s refugee clients experiencing domestic abuse, who have used the panic button in serious harm incidents. Animal Control Officer Jon Smith faced threats multiple times; the GPS and live voice call allowed Police to locate and protect him. Library staff have used devices to manage violent or medical emergencies, allowing Police and operators to respond quickly. In every case, operators stayed on the line, coordinating help and keeping staff calm - outcomes which would not have been possible with just a phone.

I have a GPS solution in my vehicle – is that enough?

While a vehicle GPS solution can track the location of the vehicle itself, it does not provide personal safety monitoring for your staff when they are outside the vehicle, performing fieldwork, or in high-risk situations. From a health and safety perspective, relying solely on vehicle tracking leaves workers vulnerable to incidents such as medical emergencies, slips, falls, assaults, or duress situations, which may go unnoticed until it’s too late. Dedicated personal lone worker devices provide real-time SOS alerts, automated alerting like fall detection and no movement, and duress reporting directly linked to 24 7 operating monitoring station. This ensures immediate response, reduces risk of harm, and helps your organisation meet duty-of-care obligations to protect employees wherever they work. We do offer vehicle critical alert monitoring such as impact roll over SOS through our A1 Graded in country monitoring stations.

Bring Safety Monitoring into One Place

Introducing Guardian Angel Portal

One portal to safely and efficiently manage all your lone worker solutions regardless of the brand or device type, including monitored vehicles.

Sharing devices and vehicles just became a whole lot smoother and safer. Access live data when it counts – no more time consuming spreadsheets or complex data maintenance.

Watch our video below to understand how we manage data securely and how to share devices safely.

Maximise your device potential

With many of our clients sharing devices amongst their teams to achieve a more efficient spend, you can now have the extra safety of bespoke response instructions by device or person. Without having to purchase additional devices for new users.

Greater Flexibility

If you wish to have more flexibility, you can chose our Silver plan. This will enable you to move devices around to different people so you can share the devices easier. The response instructions are still fixed, by device, but both you and Guardian Angel will know who is using the device should something happen.

For even more flexibility and use, you can chose our Gold plan. This will allow you to have response instructions and escalations not just by device, but also by person. This means if you have larger teams, who have different managers, that manager can be the nominated escalation for their team members, but the teams can still share devices.

Safer Trips

Guarding your workers so they are never alone.

Integrated into the Guardian Angel Portal, Safe Trips is designed to revolutionise field worker trip safety by allowing users to log trip details in advance, ensuring a proactive approach to risk management and employee well-being.

“The Guardian Angel Portal (GAP) is a critical feature of the solution. GAP recognises that one size does not fit all, particularly when it comes to escalation instructions. This flexibility has allowed us to design a risk specific escalation process that is timely, accurate and robust. We can also utilise personal level escalation, this has saved a tremendous amount of time for both the Health and Safety Team and end user.”

Neko D, GNS Science

Guardian Angel Portal Plans

Glossary of Terminology

USERS: device end users
ESCALATIONS: can be device users but also escalation contacts for incident response
ADMINISTRATORS: can create your user logs in and manage your account in the portal
DEVICE TYPE: wearable, vehicle, app etc.

PER DEVICE ESCALATION
This means the instructions and escalation contact details are fixed. If it’s a shared device, the same escalations and response instructions apply regardless who is using it. That is how the current system works, so it’s basically no change. It will not be a problem for clients who have all allocated devices (unless the permanent assignee changes). This means as per the current system, you have to let us know if you need to change response or escalations, and you need to allow 48hrs (support charges apply). Which is how it is in today’s world.

ALLOCATE DEVICE TO USER
This unlocks the ability to move the device to a different person, BUT the same escalations and response instructions apply. These cannot be changed. As above, you will need to contact us to make these changes (support charges apply).

PER PERSON ESCALATION
This is the totally flexible plan. The person has escalation instructions that apply to them, regardless the device/vehicle they use. So a person might at times use a cell based pendant, other times a satellite based wearable, they might have an app on their phone, and they might also be in a vehicle that is monitored. Regardless what device or car that the person is in, we will follow the instructions attached to the person. This is important also for staff who are travelling and might use devices or cars in branches around the country, or staff who travel overseas with their solution.

Frequently asked questions

How is our data stored and protected?

All data is stored in the Guardian Angel Portal (GAP), hosted on Microsoft Azure, Region Australia Southeast, encrypted in transit and at rest. We adhere to NZ and Australia privacy laws, provide full audit trails, and limit access to essential personnel only. Client access is user role defined.

What is the Guardian Angel Portal and what does it do?

Guardian Angel Portal (GAP) is your secure hub for managing all devices, users, escalation contacts, and response instructions. You can tailor alert response protocols, include duress codes, gate codes, health details and other critical instructions for your team. It also keeps a record of monthly device tests and maintains a full audit trail for compliance purposes with full reporting function available.
Data Maintenance is critical to a safe solution. GAP makes that easy with access for unlimited number of staff and availability of API for integration to other systems such as your HR system to automate your user data maintenance. Sharing devices and assigning the right device for the job at hand is easy with all devices and users managed in GAP.
Additionally, we have features such as Safe Trips to further enhance safety for field-based staff working remote locations or isolated. SSO and API is available on GAP.

Why do I need the Guardian Angel Portal?

Guardian Angel Portal (GAP) gives you real-time visibility and control over all your lone worker safety devices, users, and emergency escalation plans, which can be tailored with duress codes, site access, and health information of staff.
Many organisations have various risks to mitigate across multi-functional teams meaning they require a mix of different duress devices. Some cellular, some satellite, lone worker apps, body cams etc.
In GAP you can assign the best fit for purpose device for the job being undertaken that day/week etc. Ensuring the spend on devices is sensible without compromising safety. Provides confidence in accurate, up-to-date monitoring, maintains a full audit trail, and integrates with your other systems – helping you protect staff, minimise risk, and meet your duty-of-care obligations.

Who can access the Guardian Angel Portal?

Unlimited staff can access the Guardian Angel Portal, and you can assign admin or user roles based on their responsibilities.
Enterprise level subscription allows advanced features like SSO and API integration with HR systems to automate user data maintenance.

What happens if the Guardian Angel Portal is unavailable during an emergency?

We maintain a fallback plan with securely shared access to your latest response instructions, so operators can respond even if GAP is temporarily inaccessible.

Join Guardian Angel Portal today and start sharing your devices and vehicles.

Please fill in your contact details below so we can get you connected.

Halo App & Interface with Meitrack Devices

Garmin Devices & Everywhere App on Guardian Everywhere Hub

Blackline Devices & App on Blackline Live

Zepcam T3 Body Cam

Secure Data Management on Guardian Angel Portal

Safe Trips

Monitoring & Response