What is a lone worker safety device?

A lone worker safety device is a wearable or app designed to protect people working alone. Key features include emergency alerts and communication with SOS button or automatic alerts like fall detection that connect workers to a monitoring center via cellular or satellite, real-time GPS tracking that sends location updates so responders know exactly where the worker is, advanced safety features like geofencing and indoor beacons, and durable integration built for tough environments linked to 24/7 monitoring with clear escalation procedures.

Do devices work in areas without cell coverage?

Yes. For outdoor areas with no cell coverage, Guardian Angel offers satellite-based solutions like Garmin and Blackline devices. For indoor and multi-storey buildings, we provide Blackline G7 bridges with G7X pendants and indoor locating beacons to ensure accurate location in large indoor spaces.

How does Guardian Angel monitoring work?

All Guardian Angel alerts are received by our A1 graded in-country monitoring station as Priority 1 alerts. When an alert is received, operators link to the device location platform and Guardian Angel Portal to see who is assigned and follow your escalation instructions. Two operators team up - one stays on the call with the worker while the second contacts emergency services and your organization contacts. The incident is not closed until the worker has help or the situation is resolved.

Why choose Guardian Angel monitoring instead of in-house?

Our A1 Graded monitoring stations are ISO certified with business contingencies including backup power, phone lines, and internet. All operators are police vetted and trained in emergency response with specialized lone worker protocols. In-house monitoring places critical emergency response responsibility on employees, increasing risk of human error, psychosocial harm, and distraction from core duties.

What is the Guardian Angel Portal and what does it do?

Guardian Angel Portal is your secure hub for managing all devices, users, escalation contacts, and response instructions. You can tailor alert response protocols including duress codes, gate codes, and health details. It maintains records of monthly device tests and full audit trails for compliance with comprehensive reporting. The portal makes data maintenance easy with unlimited staff access and API integration options for HR system automation.

Can a phone replace a lone worker safety device?

The Health and Safety at Work Act requires providing effective means of communication. If a worker cannot safely make a phone call during an incident, unlock their screen, dial emergency services, and communicate their location and situation details, they need a standalone duress device. Features like fall detection, no-motion alerts, and auto-dial to professional monitoring with GPS location provide protection that phones cannot match, especially in remote areas without cell coverage.

Do you provide training for staff?

Yes. Guardian Angel delivers comprehensive user and administrator training including refresher sessions. All training materials including cheat sheets and full manuals are provided. Training can be delivered online or in person with train-the-trainer options available. Six-monthly refresher training is recommended to keep staff engaged and capture new employees.

What is included in the recurring fee?

The recurring fee covers: device plan with all satellite and cellular data with no overages, mapping platform license access, Guardian Angel 24/7 monitoring service with full API integration (or self-monitoring option), monthly device testing and reporting, Guardian Angel Portal access on your chosen subscription plan, and included monthly support allowances with discounted training.

What is a lone worker safety device?

A lone worker safety device is a wearable or app designed to protect people working alone. Key features include: Emergency alerts & communication : SOS button or automatic alerts (e.g., fall detection) connect workers to a monitoring center via cellular or satellite. Real-time GPS tracking : Sends location updates so responders know exactly where the worker is—even indoors or in low-signal areas. Advanced safety features : Options like geofencing, indoor beacons, and gas monitoring for added protection. Durable & integrated : Built for tough environments, configurable remotely, and linked to 24 7 monitoring with clear escalation procedures.

Do you provide training for staff?

Yes. We deliver comprehensive user and administrator training, including refresher sessions. We provide all the training material include cheat sheets and full manuals. Feedback consistently highlights that our training is clear, easy to follow, and confidence-building. We recommend 6 monthly refresher training to keep staff engaged with the solution and to capture new staff. We can deliver training online or in person, and can also accommodate a train the trainer option.

How is support handled?

All support calls and emails are managed via Zendesk, a global leading support platform. This ensures nothing is missed, updates are clear, and end users are fully informed throughout resolution.

Do devices work in areas without cell coverage?

For outdoor areas with no cell cover, we offer satellite-based solutions like the Garmin and Blackline devices. For indoor and or multi-storey buildings, we provide Blackline G7 bridges with G7X pendants, and indoor locating beacons to ensure accurate location in large indoor spaces.

Do you offer purchase or lease options?

Yes, we offer both. You can buy devices outright or lease them depending on what suits your budget and project duration.

Are there any discounts for bulk purchases?

Yes, volume discounts and non for profit organisations discounts are available. We also run limited-time promotions - speak with our sales team to see what’s current.

What is included in the recurring fee?

The fee covers: Device Plan - All satellite and or cellular data (no overages)Mapping Platform License (Guardian Everywhere, Halo, Blackline Live, Zepcam Manager)Guardian Angel Monitoring service - Full API integration for 24 7 real-time alertingOption available to self-monitorMonthly device testing and reporting.Guardian Angel Portal (on your chosen subscription plan) – default free option is view only.All Guardian Angel Portal subscriptions includes monthly support allowances and discounted training.

Does every device have an ongoing fee?

Yes, all devices require a recurring subscription, which covers network connectivity, access to the mapping platform, and Guardian Angel monitoring. If you choose to self-monitor in-house, you can skip our monitoring service, but the device plan and platform fees will still apply to keep your team connected and your devices operational.

Can we trial the lone worker safety devices before purchasing?

Yes. We encourage trials for organisations planning a full team rollout, so your staff can experience the devices in their real work environment before committing. It’s important to have a clear objective for your trial. What does a successful trial look like? And to ensure if success criteria is met, you have budget available. This ensures the trial is meaningful and reflective of your operational and safety needs. Your trial staff will continue to be engaged knowing they contributed to the safety outcomes for themselves and their colleagues with real results (solution implementation).

Can you share examples of Guardian Angel in action?

Yes. For instance: Women’s refugee clients experiencing domestic abuse, who have used the panic button in serious harm incidents. Animal Control Officer Jon Smith faced threats multiple times; the GPS and live voice call allowed Police to locate and protect him. Library staff have used devices to manage violent or medical emergencies, allowing Police and operators to respond quickly. In every case, operators stayed on the line, coordinating help and keeping staff calm - outcomes which would not have been possible with just a phone.

I have a GPS solution in my vehicle – is that enough?

While a vehicle GPS solution can track the location of the vehicle itself, it does not provide personal safety monitoring for your staff when they are outside the vehicle, performing fieldwork, or in high-risk situations. From a health and safety perspective, relying solely on vehicle tracking leaves workers vulnerable to incidents such as medical emergencies, slips, falls, assaults, or duress situations, which may go unnoticed until it’s too late. Dedicated personal lone worker devices provide real-time SOS alerts, automated alerting like fall detection and no movement, and duress reporting directly linked to 24 7 operating monitoring station. This ensures immediate response, reduces risk of harm, and helps your organisation meet duty-of-care obligations to protect employees wherever they work. We do offer vehicle critical alert monitoring such as impact roll over SOS through our A1 Graded in country monitoring stations.

Reliable Lone Worker Safety with Twig Devices

Compact, durable lone worker alarm devices designed for staff working alone, remotely, or in higher-risk environments.

TWIG devices provide reliable lone worker safety technology for organisations that need practical, easy-to-use protection for staff working alone, remotely, or in higher-risk environments. Designed for industries including healthcare, utilities, construction, security, and field services, TWIG devices combine SOS emergency alerts, automatic fall and no motion detection, Geo fencing, GPS location tracking, and two-way communication in compact wearable solutions.

Designed and manufactured in Finland, TWIG technology has a long-standing reputation for reliability in demanding environments worldwide. The range includes discreet ID badge alarms, rugged ATEX-certified devices for hazardous areas, and flexible communication options to suit a wide range of operational requirements.

As a trusted provider of lone worker safety systems, Guardian Angel Safety offers the TWIG range alongside monitoring and response services to help organisations improve worker safety, emergency escalation, and workplace compliance.

Features:

SOS Alarm - Dedicated emergency alert button.

Location Tracking - GNSS location for tracking.

Fall detection and no movement alerts.

Geo fencing with entry and exit alerts.

Why TWIG?

A flexible device range for different lone worker needs

From compact wearable alarms to robust devices for industrial environments, TWIG offers a broad range of models, accessories and scalable features. Devices are designed for easy integration with monitoring systems and are made in Finland by a long-standing lone worker alarm manufacturer.

Compact and wearable
Robust and practical
Easy to integrate

TWIG Neo

TWIG Neo is a compact and lightweight lone worker alarm designed for staff who need discreet, wearable protection throughout the workday. Suitable for healthcare, social services, facilities management and field staff, the Neo combines practical safety functionality with a modern compact form factor.

The device supports automatic alerts, location tracking and two-way communication, helping ensure workers can quickly raise an alarm if assistance is needed.

Features

Compact wearable design
SOS emergency alarm
Fall detection and no-motion detection
Rip alarm support
GNSS outdoor location tracking
Wi-Fi and cellular positioning support
4G / LTE communication
Two-way voice communication
Configurable safety timers
Remote device management
Water and dust resistant construction

Technical Specifications

GPS Accuracy	2.5m
Dimension	62 × 46 × 18 mm
Weight	54g
Temperature Range	-20°C — 50°C
Water Resistant Rating	IP67
Microphone & Speaker	Built-in microphone and speaker with 2-way voice communication
WiFi Positioning	Wi-Fi and BLE indoor positioning supported
Charging	USB Charging 1350 mA Li-ion (charging time: about 2.5hours)

TWIG One

TWIG One is a rugged lone worker device designed for industrial, infrastructure and higher-risk environments. Built for demanding conditions, it combines durable construction with advanced safety functionality including automatic incident detection and location awareness.

TWIG One is suitable for workers operating in utilities, construction, forestry, transport, logistics and remote environments where reliability and durability are critical.

Features

Rugged industrial design
SOS emergency alarm
Fall detection and man-down alerts
No-motion monitoring
Impact detection
GNSS outdoor positioning
Indoor location support options
4G / LTE and VoLTE support
Loudspeaker and two-way communication
Configurable worker check timers
Water and dust resistant
Accessory and sensor compatibility
Remote configuration and updates

Technical Specifications

GPS Accuracy	2.5m
Dimension	102.2 × 49.2 × 19.7 mm
Weight	89.5g
Temperature Range	-20°C — 50°C
Water Resistant Rating	IP67
Microphone & Speaker	Powerful speakerphone with 2-way voice communication
WiFi Positioning	Wi-Fi, BLE and SRD indoor positioning supported
Charging	USB Charging 1350 mA Li-ion (charging time: about 2.5hours) Rechargeable battery

TWIG Neo Ex

TWIG Neo Ex provides safe lone worker protection in a more compact and wearable form factor. Designed for hazardous environments where workers need lighter and more discreet safety devices, the Neo Ex is suitable for industries including energy, chemical processing, industrial maintenance and hazardous area inspections.

The device combines automatic alerting, emergency communication and location functionality with ATEX-compliant safety certification.

Features

Compact safe wearable device
ATEX-certified protection
SOS emergency alarm
Automatic man-down alerts
Fall and no-motion detection
GNSS outdoor positioning
Indoor location support options
4G / LTE communication
Two-way voice communication
Wi-Fi communication support
Configurable safety and amber alert timers
Remote management and firmware updates
Water and dust resistant design
Suitable for hazardous environments
Monitoring platform integration support

Technical Specifications

GPS Accuracy	2.5m
Dimension	63.5 × 45.5 × 22.8 mm
Weight	76g
Temperature Range	-20°C to 60°C
Water Resistant Rating	IP67
Microphone & Speaker	Hands-free 2-way voice communication
WiFi Positioning	Wi-Fi and BLE indoor positioning supported
Charging	840 mA (charging time: about 3 hours)

TWIG One Ex

TWIG One Ex is an intrinsically safe lone worker alarm designed for hazardous and potentially explosive environments. Built for industries such as oil and gas, energy, heavy industry and hazardous materials handling, the device combines rugged durability with advanced lone worker protection functionality.

The device supports automatic incident detection, emergency alerting and accurate location tracking while meeting ATEX and IECEx requirements for explosive atmospheres. TWIG One Ex is designed for organisations that require dependable worker safety technology in demanding environments.

Features

ATEX and IECEx approved device
Designed for explosive gas and dust environments
SOS emergency alarm
Automatic man-down detection
Fall, impact and free-fall alerts
No-motion monitoring
GNSS outdoor location tracking
Indoor location support via Wi-Fi and beacon options
4G / LTE and VoLTE communication
Hands-free two-way voice calls
Powerful loudspeaker for noisy environments
Configurable amber alert timers
Remote firmware updates and management
Rugged industrial design
Water and dust resistant construction
Monitoring system integration support
Compatible accessory ecosystem

Technical Specifications

GPS Accuracy	2.5m
Dimension	102.1 × 48.9 × 24.6 mm
Weight	130g
Temperature Range	-20°C to 50°C
Water Resistant Rating	IP67
Microphone & Speaker	Speakerphone with dual microphones
WiFi Positioning	Wi-Fi, BLE and SRD indoor positioning supported
Charging	1350 mA (charging time: about 4 hours)

TWIG Easy

TWIG Easy is designed for organisations that need straightforward lone worker protection with simple operation and dependable emergency alerting. Its easy-to-use interface makes it well suited for staff who need quick access to assistance without unnecessary complexity.

The device provides essential lone worker safety features including SOS alerts, location tracking and automatic incident detection.

Features

Simple user-friendly design
SOS emergency alarm
Automatic man-down detection
No-motion alerts
GNSS location tracking
4G communication
Two-way voice communication
Safety timer functionality
Water and dust resistant construction
Remote device configuration

Technical Specifications

GPS Accuracy	2.5m
Dimension	102.2 × 49.2 × 19.7 mm
Weight	89.5g
Temperature Range	-20°C to 50°C
Water Resistant Rating	IP67
Microphone & Speaker	Speakerphone with 2 microphones
WiFi Positioning	Wi-Fi, BLE and SRD indoor positioning
Charging	1350 mA (charging time: about 4 hours)

TWIG SOSCard

TWIG SOSCard is a discreet lone worker alarm designed in the form of an ID badge holder, making it particularly well suited for healthcare, social services, reception staff, community workers and customer-facing environments.

The device combines wearable convenience with a full range of lone worker safety functionality including SOS alerts, automatic incident detection and two-way communication. Its discreet form factor allows staff to carry protection without drawing attention to the device.

Features

ID card style wearable design
Discreet lone worker protection
SOS emergency alarm
Man-down and no-motion detection
Fall and impact alerts
Rip alarm via lanyard detachment
GNSS outdoor location tracking
Indoor location support options
4G communication support
Wi-Fi voice and data support
One-touch voice calls
Interactive on-screen messages
Configurable amber alert timers
Loud speaker and vibration alerts
Two-way voice communication
Water and dust resistant construction
Remote configuration and management
Suitable for healthcare and front-facing staff

Technical Specifications

GPS Accuracy	2.5m
Dimension	11 × 66 × 99 mm
Weight	74g
Temperature Range	-20°C to 50°C
Water Resistant Rating	IP67
Microphone & Speaker	Integrated speaker and microphone with 2-way communication
WiFi Positioning	Wi-Fi, BLE and SRD indoor positioning
Charging	750 mA (charging time: about 3 hours)

Contact Guardian Angel Safety for more information

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Proud to be trusted by the following clients

Delivering Lone Worker solutions for leading brands

Halo App & Interface with Meitrack Devices

Garmin Devices & Everywhere App on Guardian Everywhere Hub

Blackline Devices & App on Blackline Live

Zepcam T3 Body Cam

TWIG Devices

Secure Data Management on Guardian Angel Portal

Safe Trips

Monitoring & Response

Reliable Lone Worker Safety with Twig Devices

Features:

SOS Alarm - Dedicated emergency alert button.

Location Tracking - GNSS location for tracking.

Fall detection and no movement alerts.

Geo fencing with entry and exit alerts.

Why TWIG?

A flexible device range for different lone worker needs

From compact wearable alarms to robust devices for industrial environments, TWIG offers a broad range of models, accessories and scalable features. Devices are designed for easy integration with monitoring systems and are made in Finland by a long-standing lone worker alarm manufacturer.

Compact and wearable

Robust and practical

Easy to integrate

TWIG Neo

Features

TWIG One

Features

TWIG Neo Ex

Features

TWIG One Ex

Features

TWIG Easy

Features

TWIG SOSCard

Features

Contact Guardian Angel Safety for more information

Proud to be trusted by the following clients