Frequently Asked Questions
About Guardian Angel Safety
- Guardian Angel Safety was founded 10+ years ago to address gaps in lone and remote worker safety solutions.
- We don’t just sell devices – we provide complete, fit-for-purpose solutions tailored to your organisation from our range of best of breed apps, bodycams, cellular and satellite lone worker duress devices.
- From risk assessment to solution selection, policy guidance, user training, and ongoing support, we make sure your team is protected every step of the way.
- We’re hardware-agnostic and unbiased – we recommend the best lone worker safety solution for your risks, not the products with the highest margin.
- Our monitoring stations are in country, A1 Graded, ISO certified, API-integrated with all our solutions, and staffed 24/7 by trained operators.
- Our in-country Customer Experience teams are experts at all our solutions to support your staff in their use of the lone worker safety solutions to ensure they are engaged and safe.
- Based on market feedback and our experience, we built our own software, Guardian Angel Portal, to protect the security of your data, make data maintenance and sharing lone worker safety solutions easier and safer, and to allow tailored response instructions to suit your specific risks. Guardian Angel Portal is our unique differentiator.
- With over 7,000 workers monitored across Australia and New Zealand, we bring real-world experience and Peace of Mind safety you can trust.
A lone worker safety device is a wearable or app designed to protect people working alone. Key features include:
- Emergency alerts & communication: SOS button or automatic alerts (e.g., fall detection) connect workers to a monitoring center via cellular or satellite.
- Real-time GPS tracking: Sends location updates so responders know exactly where the worker is—even indoors or in low-signal areas.
- Advanced safety features: Options like geofencing, indoor beacons, and gas monitoring for added protection.
- Durable & integrated: Built for tough environments, configurable remotely, and linked to 24/7 monitoring with clear escalation procedures.
- We support a wide range of sectors: Central and Local Government (including 40% of NZ councils), Transport for NSW, Earth Sciences NZ, and Te Whatu Ora (NZ Health) and not-for-profits, utilities, domestic violence organisations, manufacturing, engineering services (WSP, Tonkin Taylor), agriculture, Primary Industries (Wingham Beef, Sunpork) forestry, small and medium, and large corporates. Anybody who cares about the safety of their lone or remote workers really!
- Wherever your staff are working alone, remotely, or in high-risk situations, we have a solution including Body camera with duress alarm and vehicle critical alerts monitoring.
Our solutions and devices
We offer a range of world leading solutions:
- Garmin devices on Everywhere:
Devices – inReach Mini2, inReach Messenger, inReach Messenger Plus, H1 Plus, GPSMAP67i & Everywhere Safeguard Mobile App.
Network – 100% Global iridium Satellite coverage, encrypted, ideal for remote areas.
Mapping Platform – Everywhere Communications
Features – SOS/Duress alerts, Geofencing with entry and exit alerts, Welfare Check-ins, images and voice messages, companion app, GPS location updates, two-way messaging device to device and device to email and text, group feed messaging, even when out of cell cover and much more. - Blackline Safety:
Devices – Blackline G7c (Cellular), Blackline G7x with G7 Bridge (Cell + Iridium Satellite), Indoor Location Beacon, Loner Mobile App with Bluetooth SOS button, EXO8 Area Monitor, G7 Gas detector systems.
Network – Cellular and 100% Global iridium Satellite coverage
Mapping Platform – Blackline Live
Features – SOS, Automated safety alerts – Fall detection and No Motion, Welfare Check-ins, GPS location updates, two-way voice (on cellular devices), two-way messaging from blackline live to device and device to blackline live and gas detection monitoring. - Meitrack Solution:
Devices – P88, P99 and Halo On the Go Mobile App
Network – Cellular (3G/4G, LTE)
Mapping Platform – Halo
Features – SOS, Two-way hands-free voice communication on device, Fall detection, Geofencing with entry/exit alerts and Real-time GPS location updates & Wi-Fi positioning. - Zepcam:
Devices – Zepcam T3 Live Body Camera with Duress
Network – Cellular (3G/4G/LTE)
Mapping Platform – Zepcam Manager (web-based management, secure evidence storage, livestream viewing)
Features – Duress-enabled body-worn video/audio camera with SOS alerts, Live streaming of video and audio and GPS location updates for real-time monitoring, Ultra-wide lens (140°), high-definition video, low-light and optional infrared. European made.
We guide you through a risk-based decision process, considering: location, cell coverage or satellite, indoor vs. outdoor work, high-risk activities, and regulatory requirements. Who can share a pool of devices and who needs their own assigned device. We have templates we can share with you to assist with this analysis. Most clients end up with a combination of solutions tailored to different roles.
Yes. For outdoor areas with no cell cover, we offer satellite-based solutions like the Garmin and Blackline devices. For indoor and/or multi-storey buildings, we provide Blackline G7 bridges with G7X pendants, and indoor locating beacons to ensure accurate location in large indoor spaces.
Absolutely. Some of our devices have automated fall/no-movement detection and hands-free communication, giving your staff immediate access to help without needing to manually activate the device.
The Health and Safety at Work Act states that a “effective means of communication” must be provided by a PCBU to all their staff. If the risk is such that a phone call cannot be made, a duress device should be considered. If your role play the risk you are wanting to mitigate, would your worker be able to get a mobile phone out, unlock the screen, dial emergency services, tell them what services they require, their location and details of what is happening? If the answer is no, they’d be better of running! Then you need to consider a standalone duress device that might have features such as fall detection/no motion and auto dial to a professional monitoring service with GPS location. Likewise, if your staff are conducting business in remote areas with no cell cover (regardless of if they are alone or not) they need to be provided tools for effective communication. A satellite device such as Garmin or Blackline provides two-way communication and the ability to GPS locate workers outside of cell cover, and for them to raise SOS should they require help.
While a vehicle GPS solution can track the location of the vehicle itself, it does not provide personal safety monitoring for your staff when they are outside the vehicle, performing fieldwork, or in high-risk situations. From a health and safety perspective, relying solely on vehicle tracking leaves workers vulnerable to incidents such as medical emergencies, slips, falls, assaults, or duress situations, which may go unnoticed until it’s too late.
Dedicated personal lone worker devices provide real-time SOS alerts, automated alerting like fall detection and no movement, and duress reporting directly linked to 24/7 operating monitoring station. This ensures immediate response, reduces risk of harm, and helps your organisation meet duty-of-care obligations to protect employees wherever they work. We do offer vehicle critical alert monitoring such as impact/roll over/SOS through our A1 Graded in country monitoring stations.
No single device can cover every risk a lone worker may face. Real-world safety requires a tailored approach based on a thorough risk assessment, combining the right mix of devices, monitoring, and processes for each role and environment.
From wearable panic pendants to satellite communication devices, Guardian Angel solutions ensure your staff are continuously protected, whether indoors, outdoors, in remote locations, or under imminent threat. Monthly testing, staff training, and live monitoring build confidence that help is always just a button press away – something a single off-the-shelf solution or mobile app simply cannot guarantee.
Monitoring and response
- All Guardian Angel alerts are received by our A1 graded in country monitoring station as a Priority 1 alert.
- When an alert is received, the allocated monitoring operator is linked to the device on its mapping/location platform and also to Guardian Angel Portal so they can see who is assigned to the device, and what steps you have instructed us to follow. A second operator also joins a verified incident call so that one operator can stay on the call with the worker, and the second operator is calling emergency services and other contacts in the Organisation who you have asked us to contact. The incident will not be closed until the worker has help with them or the incident has been resolved. They will not be alone until we know they are safe.
- Operators are trained to handle emergency response for lone workers and coordinate help via your escalation plan and emergency services.
- API Integrations with all our solutions ensure alerts are received in real-time with real time location and event tracking. We also receive email/sms alerts as a back-up.
- Knowing your solution will work in a real event is vital. All our duress device users are contacted by one our operators monthly to test their device with test results recorded in Guardian Angel Portal so that you can run reports as required and check for compliance. Many of our customers include these reports in their monthly board pack.
- Relying on SMS/email or portal monitoring exposes you to missed alerts and slow response times. Our A1 Graded stations are ISO certified and have all the business contingencies in place including back up power, phone lines and internet.
- All operators are Police vetted and fully trained in emergency response. Additionally, Guardian Angel have lone and remote worker specific processes and training in place. Our processes include teaming our operators up. One operator stays on the phone call/messaging with our lone worker while Operator 2 contacts emergency services and your escalations. Operator 1 stays with your worker until help is at hand ensuring they are not alone.
- Attempting in-house monitoring also places the responsibility of critical emergency response on your employees, exposing your organisation to a higher risk of human error which can lead to psychosocial harm, stress to your employees, and distraction from their core duties.
Our monitoring stations hold:
A1 Grading under AS2201.2:2022
ISO9001:2015 Quality Management
Ongoing training and full business continuity contingencies
Regular internal audits conducted by Guardian Angel Safety to ensure compliance, performance, and continuous improvement.
- Yes. All cellular lone worker safety devices support two-way voice, allowing operators to assess the situation, provide guidance, and stay on the line until help arrives – which can be lifesaving in high-risk incidents.
- All satellite devices offer two-way messaging, which still allows operators to give instructions and coordinate a response when voice isn’t available. It also provides critical evidence for potential legal proceedings and post event analysis and learnings.
- Response times depend on location, local emergency services, and the nature of the incident, which are outside our control.
- However, Guardian Angel monitoring operators follow strict protocols to ensure help is requested and coordinated as quickly as possible:
- Two operators’ team up to monitor the alert and locate the device.
- They contact the user immediately via message or call if possible.
- Emergency services are dispatched without delay, even if the user cannot be reached.
- Escalation contacts are informed and kept up to date until help arrives.
- Operators remain engaged with the user, Emergency Services and your organisation throughout, providing real-time updates and coordinating until the situation is resolved.
- While we cannot guarantee exact police arrival times, our system and trained operators maximise the chances of rapid response, minimise delays, and ensure your staff are continuously monitored and supported.
Data security and privacy
- All data is stored in the Guardian Angel Portal (GAP), hosted on Microsoft Azure, Region Australia Southeast, encrypted in transit and at rest. We adhere to NZ and Australia privacy laws, provide full audit trails, and limit access to essential personnel only. Client access is user role defined.
- Guardian Angel Portal (GAP) is your secure hub for managing all devices, users, escalation contacts, and response instructions. You can tailor alert response protocols, include duress codes, gate codes, health details and other critical instructions for your team. It also keeps a record of monthly device tests and maintains a full audit trail for compliance purposes with full reporting function available.
- Data Maintenance is critical to a safe solution. GAP makes that easy with access for unlimited number of staff and availability of API for integration to other systems such as your HR system to automate your user data maintenance. Sharing devices and assigning the right device for the job at hand is easy with all devices and users managed in GAP.
- Additionally, we have features such as Safe Trips to further enhance safety for field-based staff working remote locations or isolated. SSO and API is available on GAP.
- Guardian Angel Portal (GAP) gives you real-time visibility and control over all your lone worker safety devices, users, and emergency escalation plans, which can be tailored with duress codes, site access, and health information of staff.
- Many organisations have various risks to mitigate across multi-functional teams meaning they require a mix of different duress devices. Some cellular, some satellite, lone worker apps, body cams etc.
- In GAP you can assign the best fit for purpose device for the job being undertaken that day/week etc. Ensuring the spend on devices is sensible without compromising safety. Provides confidence in accurate, up-to-date monitoring, maintains a full audit trail, and integrates with your other systems – helping you protect staff, minimise risk, and meet your duty-of-care obligations.
- Unlimited staff can access the Guardian Angel Portal, and you can assign admin or user roles based on their responsibilities.
Enterprise level subscription allows advanced features like SSO and API integration with HR systems to automate user data maintenance.
- We maintain a fallback plan with securely shared access to your latest response instructions, so operators can respond even if GAP is temporarily inaccessible.
Training and support
- Yes. We deliver comprehensive user and administrator training, including refresher sessions. We provide all the training material include cheat sheets and full manuals. Feedback consistently highlights that our training is clear, easy to follow, and confidence-building. We recommend 6 monthly refresher training to keep staff engaged with the solution and to capture new staff. We can deliver training online or in person, and can also accommodate a train the trainer option.
- All support calls and emails are managed via Zendesk, a global leading support platform. This ensures nothing is missed, updates are clear, and end users are fully informed throughout resolution. Support@guardianangelsafety.co
Pricing and billing
- Yes, we offer both. You can buy devices outright or lease them depending on what suits your budget and project duration.
- Yes, volume discounts and non for profit organisations discounts are available. We also run limited-time promotions – speak with our sales team to see what’s current. Info@guardianangelsafety.co
The fee covers:
- Device Plan – All satellite and/or cellular data (no overages)
- Mapping Platform License (Guardian Everywhere, Halo, Blackline Live, Zepcam Manager)
- Guardian Angel Monitoring service – Full API integration for 24/7 real-time alerting
- Option available to self-monitor
- Monthly device testing and reporting.
- Guardian Angel Portal (on your chosen subscription plan) – default free option is view only.
- All Guardian Angel Portal subscriptions includes monthly support allowances and discounted training.
Yes, all devices require a recurring subscription, which covers network connectivity, access to the mapping platform, and Guardian Angel monitoring. If you choose to self-monitor in-house, you can skip our monitoring service, but the device plan and platform fees will still apply to keep your team connected and your devices operational.
Yes. We encourage trials for organisations planning a full team rollout, so your staff can experience the devices in their real work environment before committing. It’s important to have a clear objective for your trial. What does a successful trial look like? And to ensure if success criteria is met, you have budget available. This ensures the trial is meaningful and reflective of your operational and safety needs. Your trial staff will continue to be engaged knowing they contributed to the safety outcomes for themselves and their colleagues with real results (solution implementation).
Innovation
We monitor global developments in hardware, software, and compliance. Every upgrade, new device, or process improvement is evaluated through the lens of what we know will improve safety for our lone and remote workers.
Additionally, we are continually improving Guardian Angel Portal to make your lone and remote worker safety more cost effective, efficient and safer.
Real-world impact
Yes. For instance:
- Women’s refugee clients experiencing domestic abuse, who have used the panic button in serious harm incidents.
Watch videos here. - Animal Control Officer Jon Smith faced threats multiple times; the GPS and live voice call allowed Police to locate and protect him.
Read case study. - Library staff have used devices to manage violent or medical emergencies, allowing Police and operators to respond quickly.
Read case study.
In every case, operators stayed on the line, coordinating help and keeping staff calm – outcomes which would not have been possible with just a phone.